Legal

Privacy and Cookie Policy

Welcome to Excel in Property Limited’s Privacy and Cookie Policy.

We respect your privacy and are committed to protecting your personal data. This policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or purchase products or services from us, how we use cookies and similar technologies on our website, and tell you about your privacy rights and how the law protects you.

Who we are

Excel in Property Limited is a company limited by shares registered in England under company number 12339828 whose registered office is at 167-169 Great Portland Street, 5th Floor, London, W1W 5PF.

We provide consultancy services, and educational products and training to businesses, private clients and individuals.

The data we collect about you

In order to provide you with our services or products, we require personal information including names, email addresses and other contact or payment information. Where necessary, additional documentation is collected for Anti-Money Laundering or other relevant purposes. This information is collected directly from the client, social media platforms or third parties.

How is your data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your identity, contact and financial data by filling in any forms or corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

- submit an order to purchase goods and or services from us

- request marketing to be sent to you

- give us feedback or contact us

Automated technologies or interactions. As you interact with our website we may automatically collect data about your browsing actions and patterns. Some of this is collected using cookies and similar technologies, as explained in the cookies section below.

How we use data

Data is collected for the purposes of providing the service and or product, or for related compliance.

We may use it in order to:

- verify your identity for security or compliance purposes

- sell products or services to you

- provide you with our services

- manage your membership or subscription access

- provide you with suggestions and advice on products, services, and how to obtain the most from using our website

Disclosures of your personal data

We may share your personal data with parties as is required to provide you with the product or service you have purchased from us, or for legal reasons.

All data is stored in a cloud-based storage platform. We will retain your data only for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe it is necessary to do so.

We use the following providers to run our website, take payments, send emails and messages, and market our services:

- Stripe: payment processing

- Go High Level: website hosting and email marketing

- ManyChat: sending automated messages in response to comments or messages on our social media

- Meta (Facebook and Instagram): social media and advertising

- LinkedIn: social media and advertising

- Google: analytics and advertising

- Airtable: storing and organising student and enquiry records

- Microsoft (Outlook and Teams): email and live sessions

- Zoom: live sessions

We do not ourselves transfer your personal data outside the UK. Some of these providers are international companies and may process data outside the UK under their own terms and privacy policies.

Cookies and similar technologies

What are cookies?

Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They help the site function properly, improve user experience, and provide information to the website owner.

Cookies can be:

- Session cookies: deleted automatically when you close your browser.

- Persistent cookies: remain on your device for a set period or until you delete them.

- First-party cookies: placed by our website directly.

- Third-party cookies: set by other websites or services (e.g. analytics, payment processors, social media).

How we use cookies

We use cookies and similar technologies to:

- enable the website and core features to function properly

- remember your preferences and settings

- analyse site traffic and performance

- help us improve our content, products, and marketing

- facilitate payments and secure areas of the site

Types of cookies we use

Essential cookies. These are necessary for our website to work and cannot be switched off in our systems. They include cookies that allow you to log in, submit forms, or make secure payments.

Analytics cookies. We use tools such as Google Analytics and Google Tag Manager to collect anonymous data on how visitors use our site, for example which pages are viewed most often and how users move around the site. This helps us improve website performance and user experience.

Marketing and social media cookies. We may use cookies from platforms such as Meta (Facebook) or LinkedIn to track advertising performance and deliver more relevant ads. These cookies may collect information about your browsing activity across websites.

Managing cookies

When you first visit our site, you will see a banner or pop-up asking you to accept or reject non-essential cookies. You can change your choice at any time by clearing cookies in your browser, after which the banner will appear again.

Please note: disabling cookies may affect the functionality of certain features on our website.

Third-party cookies

Some cookies on our site are set by third-party providers that we use to deliver services. These may include:

- Stripe: for payment processing

- Go High Level: for hosting and email marketing

- Google: for analytics and advertising

- Meta (Facebook/Instagram): for social and marketing tracking

We have no control over these third-party cookies. Please check their respective privacy and cookie policies for more information.

Your legal rights

If we hold any of your personal information, your rights are as follows:

- The right to access

- The right to be forgotten

- The right to object

If you would like to exercise these rights, please submit a request to our Data Protection Officer at [email protected]. Proof of identity will be required before any information can be released.

How to complain

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the United Kingdom’s (“UK’s”) regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Please contact our Data Protection Officer by emailing [email protected].

Changes to this policy

From time to time we may amend the way in which we process personal data, or update our use of cookies to reflect changes in our technology, providers or legal obligations. This may lead to changes in how we collect and/or use your personal information.

We may amend this policy at any time but if this is material, we will endeavour to notify you. Please check this page periodically as your subsequent use of this website or submission of personal information to us following any such changes will be deemed to signify your acceptance to the changes. The “last updated” date at the top of this page shows when it was last revised.

Contact

If you have any queries relating to this policy, your personal data or how we use cookies, please contact us by email at [email protected].

167-169 Great Portland Street, 5th Floor, London, W1W 5PF

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