This page tells you the terms and conditions (Terms) on which we supply any of the courses listed on our website www.excelinproperty.com (our site) or any bespoke or 121 training to you ("Training" or "Training package"). Please read these Terms carefully before ordering any Courses from our site.

You should print a copy of these terms and conditions for your future reference.

By placing an order on our site, or an affiliated site, or booking a 121 or bespoke training, you agree to these Terms and that these Terms take precedence over any other terms and conditions including your own terms of business, any course of dealing or any industry practice.

1. WHO WE ARE

Excel in Property Limited is a company limited by shares registered in England under company number 12339828 whose registered office is at 89 High Street, Hadleigh, Ipswich, Suffolk IP7 5EA.

We provide consultancy services, and educational products and training to businesses, private clients and individuals.

2. SERVICE AVAILABILITY

Our site is only intended for use by people resident in the United Kingdom.

3. YOUR STATUS

By placing an order through our site or affiliated payment sites, you warrant and confirm that:

(a) You are legally capable of entering into binding contracts;

(b) You are at least 18 years old;

(c) You are resident in the United Kingdom;

(d) You are accessing our site from the United Kingdom.

4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

4.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order is an offer to us to buy a Training package. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Training is available for access or download (the Training Confirmation). The contract between us (Contract) will only be formed when we send you the Training Confirmation.

4.2 The Contract will relate only to those Trainings whose access or download we have confirmed in the Training Confirmation. We will not be obliged to supply any other Trainings that may have been part of your order until the access or download of such Training has been confirmed in a separate Training Confirmation.

4.3 If you are purchasing a Training as a consumer (as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), the following shall apply:

(a) you have the right to cancel this agreement within 14 days by emailing us at [email protected] or using the cancellation form at Annex 1;

(b) you agree that we may begin the supply of digital content before the end of the cancellation period and acknowledge that you will lose your cancellation rights in relation to such content;

(c) for any additional services, you request immediate performance and acknowledge that if you cancel before full performance, you will pay for the proportion of services provided.

If you are not purchasing as a consumer, the above provisions shall not apply.

5. AVAILABILITY

5.1 Your order will be fulfilled automatically upon receipt of the Training Confirmation. If our systems fail, please contact [email protected]. We shall not be liable for any delay.

5.2 Digital materials require Microsoft Excel and a PDF Viewer to be fully used.

6. ACCESS AND SUBSCRIPTION TERMS

6.1 Access to training content will be granted only once payment has been received in full.

6.2 Subscriptions renew automatically on the same calendar day each month or year, depending on the billing cycle selected. Payment must be made on or before the renewal date to maintain uninterrupted access.

6.3 If payment is not received by the renewal date, access to training materials may be paused until payment is received.

6.4 To secure a particular pricing tier (for example, a pre-launch or standard rate), payment must be received before the advertised pricing change date.

6.5 Supplementary live or tailored training sessions outside the standard subscription package may be arranged separately and will be invoiced in advance. Payment must be made at least five (5) UK business days before the scheduled session.

7. TITLE AND INTELLECTUAL PROPERTY

7.1 You will only be entitled to use the Training once we receive full payment.

7.2 As between us and you, all Intellectual Property Rights and other rights in any Training shall be owned by us. We license such rights to you on a non-exclusive basis only to the extent necessary for reasonable use of the Training. All course content is provided for educational use only and must not be copied, shared, distributed, repurposed, or used commercially without our prior written consent. We accept no liability for actions taken as a result of any training content.

7.3 We shall enforce our Intellectual Property Rights in the Course to the fullest extent possible by law. Distributing, publishing, selling, or disclosing any Training content is strictly prohibited.

7.4 You may not without our prior written consent make any audio or visual recordings of any part of the Training.

7.5 The materials we deliver as part of the course are for educational purposes only and do not constitute specific advice or recommendations. We cannot advise on individual circumstances and accept no liability for any reliance placed on the training content.

7.6 We will endeavour to ensure all information provided is accurate and up-to-date but shall not be liable for any inaccuracies.

8. PRICE AND PAYMENT

8.1 The price of any Training will be as quoted on our site, except in cases of obvious error.

8.2 Prices include VAT unless stated otherwise.

8.3 Where ongoing access is provided, access shall expire on the date specified at purchase unless renewed.

8.4 Prices may change but will not affect confirmed orders.

8.5 Payment must be by the method specified on our website.

9. GROUP DISCOUNTS AND TRANSFERS

9.1 Group discounts apply when the total number of paying users (across any pricing tier) meets the required threshold.

9.2 The pre-launch pricing tier is not eligible for any additional group discounts.

9.3 Subscriptions are transferable within your organisation. Any new team members added will be charged at the prevailing subscription rate at the time of transfer.

10. REFUNDS

10.1 As you are able to download and use the Training immediately, refunds are offered only at our discretion.

10.2 Refunds, if given, will use the same payment method originally used.

11. CANCELLATIONS

11.1 You may cancel your subscription at any time by providing written notice.

11.2 Cancellation requests must be received on or before your next billing date to avoid further charges.

11.3 No refunds are available once access to training materials has been provided.

12. OUR LIABILITY

12.1 Our Trainings are provided on an "as is" basis without any representations or endorsements made and without any warranty of any kind whether express or implied, other than where you are purchasing our Trainings as a consumer in which case the implied warranties of fitness for purpose, merchantability and accuracy shall apply.

12.2 Nothing in these terms attempts to exclude or limit any liability for death or personal injury caused by our negligence (or any other matter for which we are not able to limit or exclude our liability due to applicable law).

12.3 If, for any reason, we are liable for any damages, our total liability shall be limited to the amount of the Training purchased.

12.4 By purchasing a Training package, you agree that in no circumstance shall we be liable for any indirect, incidental, special or consequential damages, including, but not limited to:

(a) loss of income or revenue

(b) loss of business

(c) loss of profits or contracts

(d) loss of anticipated savings

(e) loss of data, or

(f) waste of management or office time

however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable arising out of or in any way connected with the use of a Training, under any law or on any basis whatsoever whether contractual or otherwise.

13. WRITTEN COMMUNICATIONS

You agree that our communication with you will be mainly electronic and via email. We may however also provide you with information by posting notices on our site. You agree that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14. SUPPORT

14.1 We aim to respond to general support queries within two UK business days.

15. NOTICES

All notices given by you to us must be given to Lucy Gordon at [email protected]. We may give notice to you at the e-mail address you provide to us when placing an order. Notice will be deemed received and properly served 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

16. MARKETING AND TESTIMONIALS

16.1 By enrolling a group, you grant us permission to use your organisation's name and logo in promotional materials.

16.2 We may reference anonymised feedback, outcomes, or testimonials unless otherwise agreed.

17. TRANSFER OF RIGHTS AND OBLIGATIONS

17.1 You may not transfer, assign or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

17.2 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

18. EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.

19. WAIVER

19.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

19.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

19.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

20. SEVERABILITY

If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

21. ENTIRE AGREEMENT

21.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

21.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

21.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.

22. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

22.1 We have the right to revise and amend these terms and conditions from time to time.

22.2 You will be subject to the policies and terms and conditions in force at the time that you order Courses from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Download Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Course).

23. LAW AND JURISDICTION

Contracts for the purchase of Courses through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.